Return Policy

At Disc-Kings.com, we want to ensure that you are 100% happy with your purchase.

If you have other technical or sales queries, do not hesitate to contact us.

Our policy offers a full refund within 30 days of your date of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange unless the product is covered by the manufacturer’s warranty, then we can instruct you on how to proceed. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if possible. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request when requesting a refund.

Requesting a Refund

1. Go to PinballGurus.com > Account > Orders
2. Select the order number of the product you want to refund.
3. Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund. Note: If you do not see the ellipsis icon, it means the 30-day period has passed.
4. Click the link to Request a refund. A Refund Request Form displays.
5. Select a refund reason from the drop-down menu and add details about your reason for the refund request.
6. Select Request Refund. An automated response confirming receipt is sent to the email address associated with your account.

Once we’ve had a chance to review the request, we will be in touch about the refund process and give you a return authorization number and a return address to ship the product. To complete your return, we require a receipt or proof of purchase with the return authorization number written on it to be included with the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance since we cannot guarantee that we will receive your returned item without proof or service.

Return Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Disc-Kings.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found by contacting your financial institution or the payment processor used at checkout.

Late or Missing Refunds
If you haven’t received a refund within 20 days, first please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted depending on your method of payment.

If you’ve done all of this and you still have not received your refund yet, please contact us for further assistance.

Still Need Help?
If you have attempted to resolve issues with support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Please contact us for further assistance.